SHIPPING & RETURNS

Orders may take 2-4 business days (excluding holidays) to process before the order is shipped out. Shipping normally takes about 2-7 business days. The processing and shipping times may be delayed during sales and holiday times.

Our products are final. Refunds are not allowed. Due to federal laws regarding health and sanitation NO returns or exchanges. If you notice your product to be defective, or incorrect please contact us at customer@blackrosebox.shop within 3 business days. If your item is defective or incorrect we will allow an exchange. We adhere to those strict policies with respect to product returns. As a necessary health and agriculture precaution, the items must be returned in the original condition. We will not accept any merchandise that is not in its original condition. The returned item must be unopened, unaltered, unused, undamaged, and in the original shipped condition. All tags and packaging must be included. If Black Rose LLC allows an exchange, we will notify you and you are responsible for the shipping (if exchange is granted or denied, customer is responsible for shipping) MUST have a tracking number that needs to be emailed to us for your return to be processed. If the defect is our fault we will cover the shipping cost to return it to you. If you return an item without a tracking number and it goes missing, we ARE NOT responsible. Please allow 4-6 days processing for returns. We reserve the right to refuse any exchange.